Questions 15–19

Reading Passage 2 has five sections A–E.

Choose the most suitable headings for sections A–E from the list of headings below.

Write the correct number i–x in boxes 15–19 on your answer sheet.

15. Section A 15 i ii iii iv v vi vii viii ix x

16. Section B 16 i ii iii iv v vi vii viii ix x

17. Section C 17 i ii iii iv v vi vii viii ix x

18. Section D 18 i ii iii iv v vi vii viii ix x

19. Section E 19 i ii iii iv v vi vii viii ix x

Questions 20–22

Complete the diagram below.

Choose NO MORE THAN THREE WORDS from the passage for each answer.

Write your answers in boxes 20–22 on your answer sheet.

20. 20

21. 21

22. 22

Questions 23–25

Complete the notes below.

Choose NO MORE THAN THREE WORDS from the passage for each answer.

Write your answers in boxes 23–25 on your answer sheet.

Picking a lock

Turn cylinder slightly using 23. 23

Hold cylinder still and insert 24. 24

Push top pin into shaft.

Hold top pin above cylinder, on 25. 25

Lift and hold all other pins in the same way.

Turn cylinder and open lock.

Questions 26–27

Complete the table below.

Choose NO MORE THAN THREE WORDS from the passage for each answer.

Write your answers in boxes 26–27 on your answer sheet.

Questions 28–31

Do the following statements agree with the writer's views in Reading Passage 3?

In boxes 28–31 on your answer sheet, write:

• YES if the statement agrees with the views of the writer.
• NO if the statement does not agree with the views of the writer.
• NOT GIVEN if there is no information about this in the passage.

28. Attempts by British and mainland European firms to work together often fail. 28 Yes No Not Given
29. Project management principles discourage consideration of long-term issues. 29 Yes No Not Given
30. There are good opportunities for promotion within segmented companies. 30 Yes No Not Given
31. The European model gives more freedom of action to junior managers. 31 Yes No Not Given

Questions 32–37

Complete the summary below.

Choose the answers from the box and write the corresponding words in boxes 32–37 on your answer sheet. There are more choices than spaces, so you will not need to use all of them.

Adopting the US model in Britain has had negative effects. These include the 32. 32  hours spent at work, as small sections of large organizations struggle to 33. 33 unrealistic short-term objectives. Nor is there 34. 34 on how to calculate the productivity of professional, technical, and clerical staff, who cannot be assessed in the same way as 35. 35 employees. In addition, managers within this culture are finding the 36. 36 of work too great, with 80% reported to be 37. 37 to carry on working until the normal retirement age.

Questions 38–39

Complete the notes below.

Choose NO MORE THAN THREE WORDS from Reading Passage 3 for each answer.

Write your answers in boxes 38–39 on your answer sheet.

38. Working conditions in mainland Europe are in practice more likely to be 38 .
39. UK managers working to tight deadlines probably give up some of their 39